Privacy policy

Contact us

Tavira Group® Customer Service is available from Monday to Friday, from 9 am to 5 pm (EST) +1 786 297-8845. Our advisors are delighted to help you discover Tavira Group® and answer any questions you may have.

Cookies policy

Notice: This site may use cookies as the user browses through the site’s different pages. While using our website, you expressly accept and authorize the use of cookies, in accordance with our privacy policy.

What are cookies

A cookie is a very small file that is downloaded to the user’s computer / smartphone / tablet when accessing certain web pages, it is used to store and retrieve information on said device’s browsing behaviour. To know more about cookies, you may access the following link.

What are cookies for?

The use of cookies has the sole purpose of recording the user’s preferences (language, country, login, browser characteristics, information on the use of our website, etc.) By recording your preferences, we will know the characteristics of the computer you are using enabling us to offer you a better browsing experience. Cookies can help our website distinguish the user as a previous visitor and thus save and record the preferences that may have been established while the user was browsing the site, customize the home page, identify which sectors of the site have been visited or keep track of selections in a “shopping cart”. They can also be used to obtain information about the traffic within the site itself and estimate the number of visits made. Normally, websites use cookies to obtain statistical information about their web pages. Please note that we collect data about your movements and use of our website as statistical data, not personal.

Protective Safeguards

Most browsers offer several privacy features designed to give you control. Here are some of the most important ones you can use.

Do not track

With this feature enabled, your browser will tell third-party social sharing services, publishers, analytics providers, advertisers, and networks that you explicitly do not want them to track you. Learn how to activate Do Not Track in Firefox, Chrome, Internet Explorer / Edge and Safari.

Intended Audience of this Site

This Site is intended for the personal use of individuals interested in learning about the Company or purchasing Company products. This Site is not intended to attract or be used by minors under the age of 18 without verifiable parental consent, and the Company will not knowingly collect personal information from such visitors.

Your Consent

By using this Site, you agree with and accept the terms of this Privacy Policy. Whenever you submit personal information to the Company through this Site or in some other fashion, you consent to the collection, disclosure, use and retention of that information in accordance with this Privacy Policy.

Collection of Information About You

We collect identifying information (“Personal Information”) about users of the Sites and individuals who visit our Physical Locations when you voluntarily provide it in the course of browsing, visit or shopping on the Sites, including to make purchases from the Sites; visit, shop or purchase items in the Physical Locations; voluntarily register or otherwise sign up for information on the Sites or at a Physical Location; or communicate with us via the Sites or at a Physical Location. Users of the Sites and individuals who visit our Physical Locations may provide Personal Information for various reasons, including but not limited to, for the purposes of obtaining newsletters, product information, event information, and services; to answer surveys, enter contests, and receive notice of other promotional opportunities; and to develop “wishlists” or to make purchases. The types of identifying Personal Information that we may collect from users of the Sites and Physical Location visitors include name, address, phone number, email address, purchase information and purchase method, and associated information such as credit or debit card information used to facilitate the sale of Tavira Group® products. We use the information that you provide for the following purposes: to respond to your requests, to process your purchases and related transactions, to create a personal customer profile in order to let you know of products or events that may be of interest to you, to streamline future purchases, and for customer service purposes, such as following up with customers who have items in their shopping carts or to inquire about their use of the Sites. We may combine information we collect on the Sites and through Physical Locations with other information we otherwise collect online or offline about users to better tailor marketing or website content, including to measure the effectiveness of our advertising, or for other purposes, such as internal research. In addition, if you choose to participate in Tavira Group® -sponsored social media activities or offerings, including any links to social media services (e.g., plug-ins) on our Sites, or if you log into our Sites or a portion of our Sites through a social media service or similar tool, such as Log In with Facebook or Sign In with Twitter (whether the use of such tools to sign in is optional or mandatory), any information that these third-party social media websites collect as a function of your using those services or sign-in tools is subject to those respective entities’ own privacy policies. However, if you use those services or sign in to our Sites or a portion of our Sites using such third-party sign-in tools, certain Personal Information and related information from those third-party websites or services will be shared with Tavira Group® . We will treat this information shared with us in accordance with this Privacy Policy.

Automatic Collection of Information

We automatically collect certain aggregate information and other information when you visit the Sites. When in aggregated form, this information does not relate to a single identifiable visitor. It tells us such things as how many users visited the Sites and the pages accessed. Collecting this information helps us tailor our Sites to our visitors. Also, we may collect certain information at the individual level, which may be Personal Information under applicable state laws, although it may not always allow us to identify who you are. For example, when you visit the Sites to browse, read, or download information, we automatically collect device and related information that your browser sends to every website you visit, such as your IP address, general location, browser type and language, access times, and referring website addresses. Certain of our Sites may collect precise geolocation where location services are enabled in your device settings. For registered users that are logged in, we may associate automatically collected information with the identifying information. For non-registered users, we generally do not link this device and related information to anything that will allow us to identify users, unless to enforce compliance with our rules or terms of service; to protect our service, Sites, users or others; or for certain online advertising activities relating to our users, including to measure the effectiveness of our advertising. In addition, we also may collect other information, including through “cookies,” “device matching,” “device identifiers,” and/or “web beacons,” as explained below. Cookies: We, our service providers, and third parties such as online network advertisers may collect information using cookies, pixels, and similar technologies from the Sites. Cookies are pieces of information that any website may transfer to your browser that are then stored on your device. Cookies are returned to the website that deposited them when a visitor returns to that site. Cookies tell us, for example, whether a user is a first time visitor or has visited the Sites before and what areas of the Sites are of greatest interest to the user. Cookies may enhance your online experience by allowing us to save your preferences for your next visit. Our cookies may also measure the general activity on the Sites, which allows us to determine which areas and features are most popular. This information allows us to make improvements to our Sites. Most web browsers are set up to accept cookies. You can, however, set your browser to refuse all cookies or to indicate when a cookie is being set. If you choose to decline cookies, some of the functionality of the Sites may be impaired. Device Identifiers: We also may automatically collect an IP address or other unique identifier information (“Device Identifier”) for the computer, mobile device, or other device (collectively, “Device”) you use to access the Sites. A Device Identifier is a number that is automatically assigned to your Device when you access a website or its servers, and our computers identify your Device by its Device Identifier. We may use a Device Identifier to, among other things, administer the Sites, help diagnose problems with our servers, analyze trends, track users' web page movements, help identify you and your shopping cart, and gather broad demographic information for aggregate use, and we may share this information with third parties for the foregoing purposes. Device Matching: Data collected from one Device when you visit the Sites or other third party websites or applications may be linked to data collected from another Device for the purpose of establishing profiles, analytics, and delivering ads and/or other content or services to you, across such Devices, or it may be transferred to third parties such as online network advertisers for those purposes. For example, we may use the data we receive to determine the probability that a desktop computer and a mobile device belong to the same user and may share this device matching information with third parties to enable them to provide advertising, analytics or other services. Web Beacons: Web beacons, also known as “clear gifs,” “one-pixel gifs,” “web bugs,” “Internet tags,” or “pixel tags,” are small graphic images on a website or in an email that allow us and third parties to monitor the activity on the Sites or to make cookies more effective. Web beacons allow us, our service providers, and other third parties to gauge and enhance the effectiveness of our marketing on our Sites or on third party websites or other channels by transmitting information about whether you follow links in our emails or Sites, or links in third party websites, and by gathering information about the websites you visit before and after visiting our Sites. We use log files to store the data that is collected through Web beacons. Online advertising networks and similar companies that collect information through cookies, Web beacons, and similar tools over time and across different websites, including upon or following your visit to our Sites, operate on our Sites and collect or receive information from the Sites, and from third party websites or offline sources, and use the information they collect to provide ad measurement services and to tailor ads to users’ interests on our Sites, on third party websites, or via email. For example, third parties, including, but not limited to Google and Facebook, may use cookies, web beacons and other storage technologies to collect or receive information from our Sites and elsewhere on the Internet to provide measurement services and target advertisements. While, as described above, you may have the opportunity to control the use of cookies through your web browser, we do not otherwise currently respond to web browser “do not track” signals or other mechanisms. If we do so in the future, we will describe how we do so in this Privacy Policy.

Choices for Disclosure and Use of Personal Information

You may choose to prevent the Company from disclosing or using your personal information under certain circumstances (“opt out”). You may opt out of any disclosure or use of your personal information for purposes that are incompatible with the purpose(s) for which it was originally collected or for which you subsequently gave authorization. Furthermore, even where your personal information is to be disclosed and used in accordance with the stated purposes in this Privacy Policy, you may elect to opt out of such disclosure to and use by a third party that is not acting as an agent of the Company. On the other hand, the Company may disclose your personal information to a third party acting as its agent where this third party agrees in writing to provide at least the same level of privacy protection as is required by this Policy.

Access and Correction

Through your account at the Site, you may access your basic personal information in the possession of the Company and correct inaccuracies of that information in our records. For any other issues concerning the accuracy of your personal information, please contact us in the manner specified in the “Contact Us” section. We ask individuals to identify themselves and the information requested to be accessed and amended before processing such requests, and we may decline to process requests in limited circumstances as permitted by applicable privacy legislation.

Security

The Company takes reasonable measures to safeguard your personal information against unauthorized access, disclosure, copying, use or modification, whether or not in electronic format. We use industry-standard technological precautions in an effort to protect your personal information as you transmit it electronically from your computer to this Site and, furthermore, to protect it from loss, misuse and unauthorized access, disclosure, alteration or destruction. Furthermore, the Company requires that employees and third-party administrators/processors access your personal information only on a “need-to-know” basis. You should keep in mind that no combination of security measures can ever provide guaranteed protection all the time. We caution you that e-mail may be particularly vulnerable to unauthorized interception, eavesdropping, modification and spoofing, and, therefore, you should take special care in deciding what information you send to us via e-mail. Moreover, where you use passwords, ID numbers or other special access features on this Site, it is your responsibility to safeguard them.

PRIVACY RIGHTS FOR CALIFORNIAN RESIDENTS

California resident customers of ours have a right to obtain a list of Personal Information that we may have disclosed to affiliates for their marketing purposes or to unaffiliated third parties for their own marketing purposes. A California customer may contact us and request the general list of Personal Information shared and the companies among which it is shared. This request may be sent electronically by email to info@taviragroup.com or by phone. We will respond to these requests for the list within 30 days. Written requests may be sent to Tavira Group®. Requests for this information that come to us through other channels may result in a delayed response.

Changes to This Privacy Policy

If this Privacy Policy changes, the revised policy will be posted on this Site. Please check back periodically and especially before you provide any personal information to the Company. This Privacy Policy was last updated on October 20, 2021.